The location was ever so picturesque very close to Lago Martinez directly opposite so an amazing view of the man made lake and the sea and the bay beyond, a short 5min walk to get on the free transport to Loro Park zoo, which was an amazing day out, the H10 Tenerife Playa hotel facilities are brilliant, the "Blue Team" have a great range within the program of organised games,including Archery, shuffle board, petanque, darts, bollards, ping pong, darts, mini golf hooplah and Cornhole, aqua gym and aqua Zumba, then in the evenings they organise Bingo, and professional shows of vocalists or acrobats, Raul, Natalia and Javier made sure we enjoyed our holiday through our 10 day stay, Raul is particularly entertaining and charismatic and funny and engaging and energetic giving 110%. All the hotel staff are so friendly and helpful Fernando in the bar is full of energy and dancing while serving drinks, the food is delicious and hot and a very wide variety even on themed nights every one can find something they like and find very tasty, the dining room is clean, you're seated quickly and staff nice and friendly, we also ate at the pool bar restaurant that was good too. The room was cleaned every day, bedding changed and fresh towels, the hair drier in the bathroom is good and strong, no need to bring one from home. The reception staff were helpful at check in and checkout, and we needed advice to find a route to an activity we had booked and a man on the reception went out of his way to plan our route gave us the bus numbers etc, so extremely helpful. The swimming pools and jacuzzi are clean one pool is warmer than the other but both pleasant, the gardens are well kept, there is a lot of variety of flowering trees and shrubs, and any fallen leaves cleared away and patio, hosed down daily. The room was quiet both day and night. Overall I thoroughly recommend this hotel and can't wait to come again.

Where to begin? I have been lucky to have traveled around the world and have stayed in many hotels but this was the oddest experience I've ever had. Started out terribly but ended better due to the diligence of one employee. Shouldn't have happened in the first place (read on and see my photos). The hotel is dated. Investments need to be made, in short order, to get it up to snuff. From the get-go it felt like we were in an old-folks home. Mostly Brits in the over-70 range which is fine but there must be a reason why this hotel doesn't attract a younger demographic. We were initially given room 335. If you are unlucky enough to be given this room, don't accept it. Run. It smelled like something had died (and was still dead) in it. We asked for a new room but were initially told no and that we'd have to pay for a better room. We tried toughing it out by asking it to be better cleaned, we bought candles and a spray (with our own money) but to no avail. The nasty smell prevailed. Putrid. The last straw was seeing a cockroach running across the floor that we smashed obviously. We went to the front desk to which a very nice employee (didn't get her name) apologized and promptly upgraded us to a much better room. She was very empathetic and professional. Kudos to her for trying to save the day. Still, in both rooms, the wifi was very weak. The TV barely caught any channels. I've never stayed in a hotel before where they don't provide you with an iron and board. They only have a laundry service you must pay for. Unacceptable in the year 2026! Again, upgrade! Modernize! As you walk around the property there is obvious signs of antiquated conditions and some cleanliness issues. Matresses strewn on a ledge (see photo)!? Never before had I seen that in any hotel. The pool has a sign stating it closes at 20h00 yet the employees come to you saying it closes at 19h00. Again, inconsistencies. The pools, however, were nice. There is no parking. You must park in the marina docks and walk 12-15 minutes back to the hotel. Not the end of the world since the walk is pleasant through town. Just be aware in the event you rent a car. And beware of the phony lot attendants trying to scam you for money. The lot has no attendants and is free. On the bright side, the food was good, in a cruise ship kind of way. Never any shortage of anything and the staff is efficient and friendly. Would I ever stay here again? Absolutely not. And this H10 brand has been tainted for me, for life. Stay at your own risk.

Noise from renovation work inside hotel whilst sitting having breakfast. - namely pneumatic concrete breakers. Noise from large groups young people screaming and shouting directly in front of the hotel until well after midnight. Noise from poor quality singing artists either from within the H10 or next door .. just unbelievable anyone would sit and listen to such annoying rubbish - would surely need to be completely drunk . Food has improved from my last visit and staff are much friendly than before - thank goodness . Room was very comfortable- apart from the external noise .