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My honest review of Granada Luxury Belek:
Unfortunately, I do not recommend this hotel.
The food was very poor, with little variety and disappointing quality.
The service was also below expectations. The staff did not provide the level of hospitality you would expect from a luxury resort.
The alcoholic and non-alcoholic drinks tasted cheap and low quality.
One of the biggest disappointments was that almost all children’s activities require extra payment, even many of the playground attractions outside. In most other hotels, these are included free of charge.
Another frustrating issue is the pool area. You are not allowed to have fun freely in the pool because the security staff constantly warns guests, making it difficult to relax and enjoy your vacation. There is also very little entertainment or organized activities.
Overall, this hotel is not worth the money. There are many better resorts where you can receive much better service, food, entertainment, and value for the same price. I would not choose this hotel again.
Before giving any negative comments, I would say this has been an amazing resort and we all really enjoyed it. Bars, pool, food, ent was everything and more especially having a MJ tribute to show finish our stay. Everywhere you go you'll have something that annoys you, these two could have been fixed easily. First one was the room, we enquired about the family room, and was told by email we will look to arrange something. We booked the standard room as part of the package. When we arrived we got shown our room, the family room, assuming they kindly upgraded us for my wife's birthday. When finalising details at reception I was told there's an additional payment for the room. At no point was this made clear to us or finalised with us before our arrival. Secondly as part of tui, you get one a la carte as part of your stay, on the first day one female colleague at guest relations had told us this wasn't the case and would cost €125. We refused to pay to make further checks, and came back the following day to see guest relations. This time another female colleague had informed us, yes you do have a complimentary a la carte as part of your stay. If the same checks were made initially this could have been avoided and we may have been out of pocket. PS the a la carte is not worth paying for, as only the main is slightly different to buffet, starter and desserts are same as buffet, which makes it more annoying if we had paid, recommend the steakhouse as that seems different even though we didn't go there.
That out the way, the numerous things here at this resort make it an amazing stay, pool, waterpark, music, staff overall, amazing place and I would comeback as the two issues are easily resolved.
My honest review of Granada Luxury Belek:
Unfortunately, I do not recommend this hotel.
The food was very poor, with little variety and disappointing quality.
The service was also below expectations. The staff did not provide the level of hospitality you would expect from a luxury resort.
The alcoholic and non-alcoholic drinks tasted cheap and low quality.
One of the biggest disappointments was that almost all children’s activities require extra payment, even many of the playground attractions outside. In most other hotels, these are included free of charge.
Another frustrating issue is the pool area. You are not allowed to have fun freely in the pool because the security staff constantly warns guests, making it difficult to relax and enjoy your vacation. There is also very little entertainment or organized activities.
Overall, this hotel is not worth the money. There are many better resorts where you can receive much better service, food, entertainment, and value for the same price. I would not choose this hotel again.
Before giving any negative comments, I would say this has been an amazing resort and we all really enjoyed it. Bars, pool, food, ent was everything and more especially having a MJ tribute to show finish our stay. Everywhere you go you'll have something that annoys you, these two could have been fixed easily. First one was the room, we enquired about the family room, and was told by email we will look to arrange something. We booked the standard room as part of the package. When we arrived we got shown our room, the family room, assuming they kindly upgraded us for my wife's birthday. When finalising details at reception I was told there's an additional payment for the room. At no point was this made clear to us or finalised with us before our arrival. Secondly as part of tui, you get one a la carte as part of your stay, on the first day one female colleague at guest relations had told us this wasn't the case and would cost €125. We refused to pay to make further checks, and came back the following day to see guest relations. This time another female colleague had informed us, yes you do have a complimentary a la carte as part of your stay. If the same checks were made initially this could have been avoided and we may have been out of pocket. PS the a la carte is not worth paying for, as only the main is slightly different to buffet, starter and desserts are same as buffet, which makes it more annoying if we had paid, recommend the steakhouse as that seems different even though we didn't go there.
That out the way, the numerous things here at this resort make it an amazing stay, pool, waterpark, music, staff overall, amazing place and I would comeback as the two issues are easily resolved.
